We hope that your experience with is as effortless as possible, however, we do acknowledge that questions may arise.

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Where is my order?

This is a question we frequently get asked to we put together a Shipping & Delivery guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order. 

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What is my tracking number?

Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 by contacting support.

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Ammendments and Cancellations:

If you need to makes changes to your order you will need to contact us within 24hrs of placing the order.

We Can Change:

Your delivery details
Your name
Your email
Your phone number


    You must contact us withing 24 hours.
    We cannot cancel your order once it has already been shipped.  
    You can view our full return policy here.

      Damaged icon

      My Item Arrived Damaged 

      We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

      If this happens to you, please reach out with:

      Your order number.
      A picture of the damaged product.

        Once received, we'll be happy to send out another free of charge or we send you your money back. You can say what you want!

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        Contact us

        If we still haven't managed to answer your question please feel free to contact us and we'll get back to within 24hrs :)